Business Value Analyst

  • Level 4-7 (Higher)
  • London


We are looking for someone to support our Sales team in researching, assessing & presenting back to our customers the value they have already gained, or could gain, from Multiverse apprenticeships.
You will be working day-to-day with the Multiverse Sales/Customer Success teams and stakeholders within our customers, conducting surveys and research with individual participants and their managers to find measurable results.

A typical day

  • You’ll be supporting a dynamic Sales and Customer Success team, targeting customers for both backwards and forwards looking benefit.
  • You’ll work with the Sales/Customer Success team to confirm which customer stakeholders we should work with to agree the scope of each assessment
  • You’ll meet with those stakeholders to present the approach we typically take in this type of assessment & agree the types of benefits, timing, target audience to meet and expected outcomes
  • You’ll then combine structured surveys and one-to-one interviews with targeted individuals to build an analysis of the delivered or expected benefit they have achieved/should expect
  • Using the data you generate, you’ll use your strong technical skills in data management and business intelligence to generate high quality outputs
  • You’ll use your communication & collaboration skills to review this with the Multiverse Sales/Customer Success team, then with senior customer stakeholders
  • You will be adaptable when finding analytical solutions to problems, to analyse and triangulate data in innovative ways and present findings clearly to a range of audiences

You must have

  • Five GCSE grades C – A* (4-9) or equivalent, including English and Maths
  • Level 3 qualification (A level, BTEC or equivalent)
  • Six months’ admin experience

Skills needed

  • High degree of computer literacy (microsoft excel is essential)
  • Basic statistical knowledge
  • A confident communicator
  • You are an inquisitive, curious and analytical thinker
  • You are solution oriented; problems present opportunities
  • Excellent organisational, time management and prioritisation skills
  • Drive and determination to succeed at a high pace and complex environment
  • Takes ownership and uses initiative when problem solving
  • Strong computer skills, and be able to work with our key systems such as G-Suite, Tableau, Hubspot (training will be provided)