Customer Analysis Data Scientist Apprentice

Department for Education

We are striving for world-class education, training, care for everyone whatever your background. For a more productive economy and so everyone has the chance to reach their potential and live a more fulfilled life.

We have a strong culture of inclusion and diversity and are committed to being an equal opportunities employer. We aim to develop all our staff to enable them to make a full contribution to meeting the Department’s objectives, and to fulfil their own potential. We promote and support the use of a range of flexible working patterns to help staff to balance home and work

We support this culture though our 11 staff networks, including the parents, BAME, LGBT+, Carers and over 50’s networks.

Job description

This post is based in the Customer Analysis, Research and Briefing team which is part of the department’s Ministerial and Public Communications Division. The division provides a range of high-quality services, including digital communications; Parliamentary Questions; communicating via written correspondence, and telephone services. We fulfil the department’s responsibility for democratic accountability, through Ministers’ responses to MPs, and the department’s interaction with the public.

In the DfE Customer Analysis, Research and Briefing Team, we are dedicated to turning data analysis into customer intelligence to improve our channels options and user journeys in ‘real time.’ To do this we work in tandem with our partners in the digital communications team who aim to make it simpler, clearer, and easier to find online content, by managing and creating engaging web content on GOV.UK and integrating this with wider digital communications. We also manage the department’s briefing system – Find Answers to Enquiries – that is used to answer customer enquiries and the Contact-Us form completed by customers to submit enquiries.

We are looking to recruit and develop a data science apprentice to help deliver against our challenging targets. The Data Science field spans maths, statistics, software engineering and communications. Data Scientists blend experience and knowledge from a wide range of fields and organisations, and continuously seek to expand their range of technical skills, finding information in diverse datasets to address complex problems and improve organisational processes. Throughout the apprenticeship we will provide support to enable the successful candidate to develop skills in Google Analytics, Power BI, Excel, R statistical packages and using SQL to query ad-hoc data sources. Alongside data manipulation and interrogation experience, you will develop the ability to understand and identify the needs of users, as well as map their journeys through content. You will also develop superb analytical skills and become competent and confident in using data and evidence to create compelling and persuasive arguments.

The successful candidate will be a collaborative team-worker with excellent diplomacy, who is able to understand the high-level needs of colleagues across the department and translate digital data analysis into customer intelligence and insight.

You will be comfortable working independently as well as within a team and have the drive and intuition to identify key improvement projects – bringing high-level benefits to the division and the department, with a passion for accuracy, and a proven track record of positive outcomes.

Using these skills, you will build relationships and work in partnership with teams across the department, using data and intelligence to improve the department’s content on GOV.UK, bringing about tangible benefits to our users.

Duties and Responsibilities

Support the production of the central business as usual (BAU) ‘information reports’ using a combination of Google Analytics, Power BI, Excel, and R Coding skills.

Understand and act on customer requirements needed to produce new reports and Power BI dashboards from scratch and provide advice and guidance enabling customers to interpret their data.

Become an expert on Management Information and be able clearly and confidently share your knowledge with others.

Support the operation of the Find Answers to Enquiries briefing system and the Contact-Us form.


This is an exciting opportunity to earn as you learn and get hands on practice as a Data Scientist while you study towards a Level 6 qualification. You’ll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team delivering services to our customers. If you wish to find out more about the Data Science Degree Apprenticeship, click here:

You will benefit from an initial induction event in a London college campus and will also attend immersive bootcamps delivered by our chosen training provider, where you will get the opportunity to develop core skills fundamental to the role and be fully supported by experienced technical coaches throughout, who will guide you to produce a portfolio of work demonstrating your learning.

You will be given sufficient time to allow you to complete your apprenticeship within your working hours, and you’ll be supported by your line manager, skills coach and the community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. Some study and travel outside normal working hours will also be required on occasion. There’s a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you’ll be given to showcase your skills.

We anticipate that the successful candidate will take up the post on 26 September 2022.

The apprenticeship induction will take place during w/c 3 October 2022 with one day in London and the remainder of the week taking place on-line.


You have a great attention for detail, with the ability to overcome obstacles and escalate where appropriate.

You have a genuine passion for analysis and keep the end user in mind of the products you develop.

You are curious in approach. Demonstrating ambition to learn new skills, continually develop and share new technique with your team.

You have a positive approach to problem solving with the ability to document and detail your working.

You are able to respond and understand detailed requests whilst having the confidence to ask pertinent questions to reach the desired outcome.

You have a strong customer service focus or a willingness to develop this and put the end user at the heart of your work.

You are patient, level-headed, resilient, and calm under pressure.

You can demonstrate the ability to work on multiple and sometimes competing deadlines. Ensuring accuracy, quality, and timely delivery enabling the team and wider division to deliver for our customers and against our Whitehall, DfE and team performance targets.

Work flexibly, primarily within the team but at times across the wider division, and actively contribute to achieve the team’s objectives by undertaking projects while working to deadlines.


Entry requirements are five GCSEs including Maths & English Grade C/4 or above, and three A Levels in STEM subjects at Grade B or above. Ideally one of the A Levels should be in Maths at Grade A or above.


The ideal candidate will be imaginative and motivated by a keen interest in data science techniques, with the tenacity to improve methods and maximise insights. The team is involved in a range of specialisms around customer insight, with links to statistics colleagues, and social research – you’ll be joining a fast-paced environment that prioritises learning and development.

You’ll make use of any existing experience using a computer programming language (e.g. Python or R) to bring data together from different sources and get them ready for analysis while you study further to enhance your skillset.
The successful candidate will be involved in creating engaging visualisations and reports and potentially exploring how natural language processing can improve the services we offer. Key to the role will be helping colleagues understand how insights from data can make a real-world difference to our customers – letting the data tell a compelling story. Our work requires a diverse set of skills and expertise. Amongst other areas, you’ll be bringing your knowledge to bear analysing the department’s presence online, so you will need to rapidly identify patterns of usage.


As this role includes completion of the Data Science Degree Apprenticeship (Level 6) please check the eligibility requirements below using the apprenticeship standard here:

You must have lived in the UK and/or EU for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.

• You must not already have some of the skills and knowledge that is covered in the contents of the apprenticeship standard.

• You must not have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills and Behaviours) of the apprenticeship standard.

Please note: This is a Level 6 qualification, please do not apply if:

• You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.

• You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills and Behaviours) of the apprenticeship standard.

• You have a degree (or equivalent) in Data Science.

• Part of this apprenticeship is to complete a level 2 English and Maths functional skills qualification. If you have already achieved GCSEs in English and Maths at Level 4 (grade C) or equivalent or a higher grade, you will not need to complete the functional skills qualification.


– five GCSEs including Maths & English Grade C/4 or above,
– three A Levels in STEM subjects at Grade B or above. (ideally one of the A Levels should be in Maths at Grade A or above).


We’ll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service
Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.
As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the Queen’s Birthday privilege holiday and 8 days’ bank and public holidays.
We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.
As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.