BT Group
Our Support Technicians look after service in the field, which means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations. No two days are the same!
About this role
- Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
- Support customers with a wide variety of needs across hardware, software, and infrastructure.
- Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
- Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised.
- Recommend suitable digital products and services to help customers get the most from their technology.
- Travel between customer locations as part of a dynamic, field-based role.
- Join a supportive team where full training is provided, technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
- Work on-site across different customer locations.
- Install, configure, and optimise BT products, apps, and services.
- Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
