Seasalt Cornwall
At Seasalt we live and breathe our product and are proud of the exceptional quality and level of care we take in design and sourcing, to deliver beautiful garments which are loved by our customers. Based on the Cornish coast, we’re a multi-channel lifestyle brand with over 70 shops across the UK & Ireland, over 400 wholesale stockists and a growing online business.
At Seasalt, we are passionate about developing our people and our community. One of the ways we are doing this is through apprenticeships! If you’re ready to embark on your career journey, a Seasalt apprenticeship could be for you.
This apprenticeship sits within our Technology Operations & Offline team, who work to keep our technology safe, legal and compliant, along with our Retail stores. This apprenticeship offers an opportunity to build credibility and relationships within Technology and across the business, while gaining valuable technological skills.
As a Junior Support Technician apprentice, you’ll work with the Technology Operations & Offline team and the wider business to achieve department and company objectives in line with the business vision. This involves supporting our employees with IT issues, including creation of support tickets, assigning tickets, following up on queries, responding to contact from end users, and updating and maintaining documentation within specified service level agreements (SLA’s).
Please note, as part of our Seasalt Connected approach to ways of working, this role will be based flexibly across our Cornwall head office locations – Falmouth and Redruth for a minimum of two days per week – and working remotely from home.
Please note that this role is internally known as “Junior Support Technician Apprentice”.
You’ll help us by:
One of your main responsibilities will be to act a point of contact for the Technology Operations & Offline team, responding to calls, emails and assisting with 1st line tickets from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool. These may include: password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes.
You’ll monitor the team mailbox, ensuring it is well maintained, organised, and that queries are responded to in a timely fashion.
Additionally, you’ll support with 3rd party requests, communicating with them to log issues, or working to ensure tickets are followed up and responded to within an appropriate timeframe.
As well as the above, you’ll assist with any routine checks on interfaces, backups and systems, and updating relevant documentation when requested.
The skills you’ll be sharing with the team:
If you are interested in this exciting career prospect, it’s not just about your grades from school or college. We’re interested to find out more about your skills and interest in this apprenticeship.
If you are proactive, have an eagerness to learn and a passion for technology, you could thrive in this role. Strong organisation, communication and analytical skills are key, alongside being able to work well as a team. An excellent problem solver, you’ll be able to effectively prioritise tasks and enjoy working under pressure. Perhaps you have developed these skills through extra curriculum activities, hobbies or through previous work experience. Wherever you have used these skills previously, we want to hear from you!
An apprenticeship is a great way to start your career, with the opportunity to progress into roles such as Technical Support Co-ordinator, Support Technician or other roles across Technology.
The apprenticeship:
As one of our Apprentices, you will be on a 2-year fixed term contract starting in September 2024. Your working hours will be 37.5 hours per week, Monday to Friday.
With support from your line manager and the Training & Early Career Advisor, you will be working towards a Level 3 Information Communications Technician standard. This will give you an opportunity to develop your skills and knowledge of technology functions as well as gaining experience within the Technology Operations & Offline team departments.
We are looking at recruiting on potential and your enthusiasm to succeed. Because of this, we will be running an Assessment Day to find out more about your skills for this role. The Assessment Day for this role is taking place on: Monday 8th July.
Why we hope you’ll love working with us:
The success of Seasalt is down to the skill and hard work of our team. We don’t just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. From the moment your Seasalt journey begins, it’s our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.
As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:
- Salary: £20,480 per year (Band 1)
- Level 3 Information Communications Technician qualification on completion of apprenticeship
- 34 days paid annual leave (including bank holidays), increasing with length of service
- Attractive 50% employee discount
- Flexible benefits allowance to personalise your benefits package
- Private Medical Scheme including 24/7 virtual GP
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support
- Pension plan with generous 7% employer contributions
- Life assurance programme
- Enhanced family leave policies
- Flexible working opportunities with our ‘blended’ working approach
- Learning and Development opportunities including specialist training, coaching opportunities, and professional qualification support
- Paid volunteering opportunities
- Employee networks to develop and provide support to our people, including the Inclusion Network and Culture Crew
- 100s of savings on top retailers and gym memberships through our discount hub
At Seasalt we have a brilliant team of people – they’re what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.
We aim to work flexibly where possible and value a range of perspectives – diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We’re happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk
