Henkel
Henkel Consumer Brands holds leading market positions worldwide and its brand-name product business is continuously developing. Operating within both Retail and Professional Industries, our Brands and products are used widely every day. You will embark on 3 functions in rotation: Customer Excellence, Logistics and Demand Planning.
What you’ll do Customer Excellence:
Customer complaints & claims management:
- Customer interaction and ad-hoc analysis during inbound emails monitoring cases managed in GBS+ (Shared Service Centre)
- Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc.)
- Help drive improvements in the team’s performance
- Accurate allocation of error reason codes
- Using analysis and insight, highlight key trends and possible improvements
- Work within company practice/guidelines and compliance
- Integration within a collaborative team with passion & experience
- Opportunity to work independently, while provided with the necessary team support
Logistics:
- SAP support for Logistics Operational Fundamentals (Rework, Purchase orders etc)
- Electronic Data Interface (EDI) management
- Monitoring/Reporting on Key Supply Chain Metrics
SKP Professional:
Returns Management / Urgent shipment coordination
Demand Planning:
- Support in Demand reviews – PowerBI/MS office
- Out of stock report managements
- Supporting the Project Implementation Manager in all the steps of project
- Managing product lifecycle in the SAP
